A queuing system makes running an organization or service center more robust. For example, a standard queue management system in hospital is very effective in improving the efficiency level of employees, along with delivering a series of other benefits. This blog is an overview of queuing systems. Read on.
What Is the System About?
A queue management system is a technologically integrated system that helps to optimally control the flow of customers or streamline customer requirements for a business. The business can belong to the healthcare industry, retail industry or even government sector. It makes the framework more productive.
A Little Bit of History
There is no harm in knowing a little bit of history related to ‘queue’. The word was first supposed to have originated way back in the early 19th century, around the year 1837. It is derived from the French word ‘cue’. The French word means ‘a tail’.
How Queues Became Everyday Occurrences?
Experts say that rapid urbanization and availability of different types of utilities have made queues everyday occurrences. There are more customers, more people seeking services, more men and women trying to query about something, etc. The result is the formation of more queues.
The Broad Categories of Waiting Lines
There are 4 broad categories of waiting lines. Most of the services across the globe implement any of the following categories to deliver what is required of them:
- Single channel and Single phase: There is one server, delivering the service as soon as he attends the customer. Example – automated car wash service
- Single channel and Multi-phase: The service is given in multiple steps at different counters. Example – opening a new bank account.
- Multi-channel and Single phase: There are numerous servers for a single type of service. Example – different ticket counters for the same airline services for different classes.
- Multi-channel and Multi-phase: There are many servers and many steps of providing service. Example – a Laundromat.
Different Types of Queue Management Systems
There are various types of queue management systems that you should know to understand the dynamics.
- Physical management – it involves belt barriers.
- Sign-in – the visitors are required to fill a sheet to sign-in for a service.
- Ticket-based – a ticket per customer/visitor is issued.
- Digital – managed on a virtual platform.
- Human management – a persona human server oversees the management aspects.
Consult the Queue Management Experts
You can visit the site of Aristostar, a premier queue management service provider in the UAE. Go through the features of the system and decide whether it will serve your business objectives in the desired manner. Enquire further details by calling the company.
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